Thank you for choosing bright.net-BRT to be your Local Line to the Internet! This page contains some supplemental information to the general terms and conditions that are specific to Internet Service provided by bright.net-BRT. If you have questions, please feel free to contact us at brtinfo@bright.net or call us at 419-425-4255 during normal business hours Monday thru Friday 8:00 am - 5:00 pm.

Technical Support
Technical Support is available 24 hours a day, 7 days a week by phone at 1-800-743-5707, by email at help@bright.net, or by visiting the tech support web page at http://support.bright.net

Billing and Payment of Fees
Monthly statements are available online at https://billing.bright.net/brt. Statements are updated on the 10th of each month, and include charges for the current month of service. This is slightly different than Paragraph 8, Section B of the Customer Agreement. Payment is due on the last business day of the month. All payments received after the due date are subject to a $2.50 late fee. Accounts that are 25 days past due are subject to suspension of service and a $15 reconnect fee.

Packages
Bright.net-BRT offers several service options: dial-up, wireless and DSL. Please visit our web page at www.brtelco.com/brightnet for the most up-to-date information.

Cancellations
Termination of your bright.net-BRT service is subject to Paragraph 7, Effective Date, Term and Termination, of the Customer Agreement with the following exceptions: You must contact our local office no later than close of business on the last business day of the month to terminate service for the following month. (e.g., to terminate service effective May 1, you must notify us no later than the last business day of April). Non-use of the service does NOT constitute a termination notice. You may contact our office by phone at 419-425-4255, by e-mail at brtinfo@bright.net, in person or by postal mail at either of the following locations: